Responsible Gaming and Patron Protection

For more information about DraftKings commitment to Responsible Gaming click here.

At DraftKings it’s all about having fun, and we want it to stay that way! It's important to remember that you should only bet what you can afford and always set yourself reasonable limits. But our top goal is bigger than that. From the second you open an account to the moment you get your hands on your winnings; our number one priority is to make sure you're playing safely and responsibly.

Here's what we do to make that happen:

  • Educate our team members to recognize problem gambling and give them the resources to help.
  • Provide information and assistance to our players.
  • Participate in programs and initiatives to increase problem gambling awareness.
  • Prevent underage gambling.
Think you have a gambling problem? Call for help.

If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER

Not ready to chat? Check out the links below covering these subjects:

  • Practical tips to stay within safe limits
  • Gambling myths
  • Risks associated with gambling
  • Signs of a gambling problem and how to get help

The National Council on Problem Gambling

Council on Compulsive Gaming - New Jersey

Problem Gamblers Help Network of West Virginia

Know Your Limits

At DraftKings, we want our patrons to enjoy playing their favorite games and gamble responsibly. However, for some, gambling can become a problem. Please read the information below. It is essential if you are recovering from any kind of dependency.

  • Always establish limits for depositing and wagering before you start playing.
  • Decide beforehand on a time limit for your playing session and stick to it. Within that session ensure that you take regular breaks from playing.
  • Never gamble if it interferes with your daily responsibilities.
  • Never gamble if you are in recovery from any dependency or are under the influence of alcohol or any other substance.
  • Never gamble if your primary aim is to recover losses. Remember, bet with your head, not over it.

Play Responsibly - Set Gaming Limits

Deposit Limits -  Set daily, weekly or monthly limits on the amount you deposit into your account.

Wagering Limits -  Set limits on how much money you wish to wager while playing.

Time Limits -  Set session limits so you can control the amount of time you want to play.

Please note, all limit decreases will take effect immediately, however, if you wish to increase a limit you first must wait till the previous limit expires.

Self-Exclusion

DraftKings offers all users the ability to self-exclude on all DraftKings products. You may exclude yourself using the DraftKings exclusion program, which can be accessed here. If you are a New Jersey customer, you have the right to enroll yourself in a state-specific Self-Exclusion Program. This self-exclusion list is maintained by the Division ("Division’s Self-Exclusion List") and will preclude you from engaging in internet gaming anywhere in the state of New Jersey. Further information is available at The Division’s website  http://www.nj.gov/oag/ge/selfexclusion.html

Stay safe when You play with us

Your privacy and protection are important to us. Here are some tips and links to enhance your security.

Reset your password

If you forget your account password, or you suspect that any unauthorized person may know it, you should immediately notify us. You can always reset your password at any time by clicking on any “Forgot Password” link available either on our login page or within your account. We will send a password reset link to your email address. By clicking on that password reset link, and correctly answering two security questions, you will be able to create a new password:

https://www.draftkings.com/account/resetpassword

Enable strong authentication for added account security

You may opt-in for “strong authentication” of your account by logging in and navigating to the preferences page under your account information. With strong authentication, each time you wish to log in to your account, you will receive a text message from us containing a temporary six digit code. You must enter that code during account login to access your account. Click here to opt in:

https://sportsbook.draftkings.com/myaccount/preferences

Keep others away from using your account

Don't forget to lock your device when you're not playing. Remember, letting other people access your DraftKings account is strictly prohibited. If another person does use your account, you are responsible for their actions.

Complaints

Got concerns, suggestions, or complaints? Get in touch with us at support@draftkings.com.  We're always here to help, but if you feel you're not getting the help you need and you’ve exhausted all reasonable means to resolve the complaint, you may fill out a NJ Division of Gaming Internet Dispute Form (New Jersey customers only).

Terms & Conditions

All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement (“EULA”) which appears on the Terms and Conditions page of the Websites. In the event of a conflict between information contained in this Player Protection page and the EULA, the terms and conditions of the EULA shall prevail. If you would like a copy of the Terms and Conditions agreed to when you established your gaming account please contact support@draftkings.com.

Account & Game History

Feel free to obtain your account and game history any time! Log in and go to your account information for details.

Underage Gambling

Underage gambling is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, you’ll be prohibited from gambling online.

Federal Prohibitions/Restrictions

  • There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).
  • It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website.

Mobile Gaming Devices

Be aware, if using a property issued mobile device, connection will be terminated if it is removed from the property boundaries of the casino hotel facility.

Problem Gambling/Safer Play Resources

  • Problem Gambling FAQ’s
  • Screenings Tools
  • Self-Help Toolkits: Created by the Cambridge Health Alliance, Division on Addiction
  • Your First Step to Change is a collection of self-change toolkits available to the public, free of charge. Many people change their excessive behavior patterns without entering treatment. These toolkits are for individuals who would like help making a change or want information about their own risky behavior. The toolkits help people:
    • Gain information about addiction-related problems.
    • Help people evaluate their own addiction-related behavior.
    • Help to develop change strategies, should they decide that change is the best course.
  • The BASIS mission is to minimize the addiction’s harmful effects by providing the general public, treatment providers, policy makers and others with access to addiction research. This is a resource provided by the Cambridge Health Alliance, Division on Addiction.
  • Help by State
  • Gamblers Anonymous